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SmartBox FAQs

 

Got a burning question about our snacks-by-mail service? Browse the answers below, or reach out to us by email or phone.

About Our Snack Boxes

How much do the snack boxes cost?

While price depends on theme, gift add-ons and size of the box you choose, it typically ranges from $25 to $50 + shipping.

How many snacks come in a box?

This depends on which box and size you are ordering!
Celebration Box (Small) 17 snacks
Celebration Box (Large) 29 snacks
Family Box (Small) 17 snacks
Family Box (Large) 29 snacks
Fitness Box (One Size) 26 snacks
Surprise Me Box ??? 15-18 snacks, as some items in this box contain larger serving sizes ☺
Gluten Free Box (One Size) 25 snacks
Keto Box (One Size) 25 snacks
Vegan Box (One Size) 25 snacks

Is there a minimum purchase required?

Either 3 individual snacks, OR at least one themed box included with your order.

Shipping

Do you ship to Hawaii/Alaska?

Yes, we do!

Do you ship internationally?

While International shipping is unavailable online, we do offer international rates in select areas for bulk corporate gifting orders. Please contact us directly for more details.

Do you ship to APO addresses?

Yes! We absolutely can ship to APO addresses. On occasion, our packages have gotten held up at the army post office. We recommend inquiring about your package directly with the post office if this happens.

Do you ship to USVI and/or Puerto Rico?

Yes, we do!

How long will shipping take?

Typically, our snack boxes ship in 3-5 days. However, due to the current COVID-19 pandemic, please note there may be unexpected delays in shipping that are out of our control.

Can I ship to multiple addresses in one order?

Yes! Here's how: On the cart page, just before checkout, find and click the "Ship to Multiple Addresses" checkbox located at the top left corner of the cart page. Please give the cart page a few seconds to load and the checkbox will appear. This feature is highly useful for sending multiple snack boxes as gifts.

So then how do I let you know my product is a gift?

Located on the cart page, just before clicking 'checkout', click the checkbox titled “Is this a Gift?” located toward the bottom right above the 'checkout' button. You can add names of senders and recipients as well.

Troubleshooting

One of the snacks I want is out of stock! When will you have more?

We apologize for the inconvenience. This snack may still be part of our collection, but is likely out of stock until we replenish when we receive our next delivery. That should be soon, usually within a couple of weeks. If you’d like to inquire further, please email your question to express@smartboxcompany.com

I just received my order, but a few of the snacks are missing… Can you fix this?

We apologize your order did not arrive in perfect condition, thank you for bringing this to our attention! We’d like to make this right ASAP. Please email us your name and the associated order number or email address for the order. We will submit a refund as that is the quickest way to handle this, or we will send you the missing snacks upon further inquiry.

I received a SmartBox as a gift (I guess)… but I have no idea who sent it! Can you tell me who sent it?

If the person who sent you the product did not include a card or indicate during checkout that it was a gift, we can look up via the Order Number on the packing slip. If you don’t have the packing slip, we can look up the order via delivery address. Please email your request to express@smartboxcompany.com

About Our Products

Are your products all American-made? Or do any come from overseas?

At SmartBox, we focus on selecting snacks with high-quality, all-natural ingredients. We don’t have a specific focus on where our snack products come from, but most are manufactured in the U.S. Some product manufacturers are headquartered or originally from overseas.

Can you do gluten-free or dairy-free snacks?

Yes of course. We have a Gluten-Free themed snack box, or you can shop our Gluten Free snack collection and hand-select what's just right for you. Every snack on our website shows an ingredients label as well!

Can you do nut-free snacks?

This is a great idea! At this time there is no themed box or collection specific to nut-free items. However, several of our individual snacks are indeed nut-free. Every snack on our website shows an ingredients label as well!

Do you offer a low-sugar box?

This is a great idea. We will definitely be expanding our future selections to include low-sugar themes and collections! In the meantime, if you'd like to find high quality low or no-sugar options, the best place to shop is our Fitness + Protein + Energy or KETO collections.

I have incredibly specific allergies! How do I know if your themed boxes are nut-free, dairy-free, strawberry-free, soy-free, etc.?!

Currently, we do not have specific allergen-free themed boxes. We do intend to offer this in the near future! For now, the best way to ensure an allergen-free order is to shop individual snack collections. We include the nutrition label and ingredient list for each snack on our online store for this purpose.

What’s the difference between ordering these snacks through SmartBox via just ordering them myself from another supplier?

SmartBox combines the highest quality snack food with the convenience of online delivery to help individuals from all walks of life, with different dietary needs, save time, save money and enjoy delicious healthy snacking. We only carry products with the finest all-natural ingredients and deliver a variety right to your doorstep. You can discover delicious new treats, without having to buy full sizes or pour over ingredients lists. And when life gets busy and you can't make it to the store, our subscription option means you can save time, save money, and #SnackSmart!

Customizations & Subscriptions

How do I subscribe?

• Subscribe to themed snack boxes by selecting “Subscribe & Save” before adding the product to your cart.
• Subscribe to individual snacks by selecting “Subscribe & Save” before adding the product to your cart.
• Use the Build your Own Snack Kit feature and select at least 8 total items.

If I already have an active subscription, how do I add new products to my subscription?

Log in to your account, and while browsing, select 'Subscribe & Save' from the widget underneath any item. A button titled Add to my Existing Subscription will appear (no checkout required!) This ONLY appears when you are logged in.

For the Build your Own Snack kit feature, selections for your upcoming orders can be made directly in the Manage Subscriptions section under the 'Manage Upcoming Orders' tab

If I see a themed box I like, can I switch out just a few of the snacks? Or request that specific ones be included?

While themed boxes cannot be customized, you can shop individual item collections and build your own custom snack order. You can also subscribe to individual snacks, and add more to your existing subscription(s) later, all while skipping checkout. That is the best way to subscribe to a custom selection of your snacks. You can also use the Build Your Own Snack Kit subscription service for re-occurring deliveries. It is faster, best-seller based, and easier to customize. Subscription orders can be edited, paused, or skipped any time :)

How do I cancel my snack box subscription?

Login to your account >> click Manage Subscriptions >> View Details >> scroll to the bottom and select Cancel Subscription. We’re sorry to see you go. Remember you can pause your subscription and no further charges will be incurred, and you can easily reactivate whenever.

How do I pause my snack box subscription?

Login to your account and click Manage Subscriptions >> under “Subscription Status”, click “Pause” (or “Resume” to reactivate).

Can I change the order date of my Subscription?

Yes: login and click Manage Subscriptions >> next to “Next Order Date”, click “Change Date”

Can I change the frequency of my subscription?

Yes: login and click Manage Subscriptions >> Change Frequency